Welcome to JourneyClock.com! JourneyClock is operated by Mehu Solutions Private Limited, an IATA-accredited travel agency (IATA No. 14038065), registered in New Delhi, India. By using our website or services, you agree to these Terms & Conditions. Please read them carefully.
1. Definitions
"Company", "We", "Our", or "Us" refers to Mehu Solutions Private Limited, operating as JourneyClock.com, an IATA-accredited travel agency.
"User", "You", or "Your" means any person accessing or using our website or services.
"Services" refers to flight bookings, holiday packages, hotel reservations, visa assistance, and all travel-related services provided by JourneyClock.
2. Our Role as an IATA-Accredited Travel Agency
JourneyClock.com is an IATA-accredited travel agency (Accreditation No. 14038065) authorised to issue airline tickets on behalf of IATA member airlines.
We facilitate bookings for flights, hotels, holiday packages, and other travel services in partnership with airlines, hotel chains, and tour operators.
All bookings are subject to the terms and conditions of the respective service providers. Prices displayed are indicative and may vary based on availability at the time of booking.
3. User Responsibilities
You must provide accurate, current, and complete information when making bookings or requesting our services.
You agree not to use our services for fraudulent, illegal, or unauthorized purposes, including impersonation.
You are responsible for reviewing and complying with the terms and policies of the travel providers (e.g., airlines, hotels).
4. Scope of Services
Our services include:
International and domestic flight bookings.
Customised holiday packages for families, couples, and solo travellers.
Hotel and accommodation reservations worldwide.
Visa assistance and travel documentation guidance.
Group travel and corporate travel management.
24/7 travel support before, during, and after your journey.
5. Billing & Refund Policy
Service fees may apply based on the type of assistance provided and will be clearly communicated before billing.
Refunds are processed in accordance with the fare rules and policies of the respective airline, hotel, or tour operator.
For full refund and cancellation details, please refer to our Refund & Cancellation Policy.
6. Data Protection & Privacy
We collect and process your personal information to provide travel services, in accordance with our Privacy Policy. All bookings are processed on a fully secured, encrypted platform. Your personal and payment information is protected at every step.
7. Pricing & Availability
Prices displayed on our website are indicative and subject to change based on availability, currency fluctuations, and airline/hotel pricing policies.
JourneyClock does not guarantee the lowest fares unless explicitly stated.
All fees, taxes, and booking conditions are communicated clearly before you confirm your booking.
8. Limitation of Liability
JourneyClock is not liable for indirect, incidental, or consequential damages, including delays, missed flights, or service denials caused by airlines, hotels, or other third-party providers.
Our role is to facilitate bookings and provide travel support. We are not responsible for the actions or policies of travel providers.
9. Intellectual Property
All content on our website, including text, graphics, logos, and service marks, is owned by Mehu Solutions Private Limited or licensed to us. Unauthorized use or reproduction is prohibited.
10. Modifications to Terms
We may update these Terms & Conditions at any time, with changes effective upon posting. Continued use of our services constitutes acceptance of the updated terms.
11. Governing Law
These Terms & Conditions are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts in New Delhi, India.
12. Contact Information
For questions about these Terms & Conditions, contact us at:
Company: Mehu Solutions Private Limited (JourneyClock.com)
Email: support@journeyclock.com
Toll-Free (USA): (888) 959-7740
IATA Accreditation No.: 14038065
Hours: Monday to Saturday, 9:00 AM – 8:00 PM IST (24/7 for emergency travel support)
Disclaimer: JourneyClock.com is operated by Mehu Solutions Private Limited, an IATA-accredited travel agency (IATA No. 14038065). All bookings are subject to the terms and conditions of the respective service providers. Prices displayed are indicative and may vary based on availability at the time of booking.