At JourneyClock.com (operated by Mehu Solutions Private Limited, IATA No. 14038065), we understand that travel plans can change. This policy outlines the process for cancellations, changes, and refunds for bookings made through our platform.
1. Cancellation Requests
All cancellation requests must be submitted in writing by emailing support@journeyclock.com or by calling our toll-free number (888) 959-7740.
Cancellations are processed based on the fare rules and policies of the respective airline, hotel, or tour operator. JourneyClock will communicate the applicable charges before processing any cancellation.
2. Flight Bookings — Cancellation & Refund
Refundable Fares:
Cancellations made 72+ hours before departure: Full refund of airfare, minus airline cancellation fee and JourneyClock service fee
Cancellations made within 24–72 hours of departure: Partial refund subject to airline policy
Cancellations within 24 hours of departure: Refund at airline's discretion only
Non-Refundable Fares:
Tickets booked on non-refundable fares are not eligible for a cash refund
We will assist you in applying for an airline travel credit where available
3. Holiday Packages — Cancellation & Refund
| Cancellation Timeline | Refund |
|---|---|
| 30+ days before travel | Full refund minus JourneyClock service fee |
| 15–29 days before travel | 50% refund of package cost |
| 7–14 days before travel | 25% refund of package cost |
| Within 7 days of travel | No refund (exceptions considered for medical emergencies with documentation) |
4. Hotel Bookings
Hotel cancellation policies vary by property. The specific cancellation terms for your hotel booking will be displayed at the time of booking and included in your confirmation email.
Free cancellation hotels: Full refund if cancelled before the specified deadline
Non-refundable hotels: No refund on cancellation
5. JourneyClock Service Fee
JourneyClock charges a service fee for booking facilitation. This service fee is non-refundable once a booking is confirmed, regardless of the reason for cancellation.
6. How to Request a Cancellation or Refund
Step 1: Email support@journeyclock.com with your booking reference number and reason for cancellation
Step 2: Our team will respond within 24 business hours with applicable charges and refund eligibility
Step 3: Upon your written confirmation to proceed, we will initiate the cancellation with the provider
Step 4: Refund will be processed to your original payment method within 7–21 business days (subject to airline/provider timeline)
7. Changes & Modifications
Date changes, name corrections, or route modifications are subject to the airline's change fees plus a JourneyClock amendment fee. Please contact us as early as possible for any changes — fees increase closer to the travel date.
8. Force Majeure
JourneyClock is not liable for cancellations or changes caused by circumstances beyond our control, including natural disasters, pandemics, government travel restrictions, or airline operational decisions. In such cases, we will make best efforts to secure refunds or rebooking options on your behalf.
9. Contact for Cancellations & Refunds
Mehu Solutions Private Limited (JourneyClock.com)
Email: support@journeyclock.com
Toll-Free (USA): (888) 959-7740
Hours: All Days 24×7
IATA Accreditation No.: 14038065
